The ACT Government is committed to delivering customer service excellence to its tenderers and suppliers, including potential tenderers and suppliers, who play a vital role in the ACT Government delivering quality outcomes for the Territory.
The Supplier Complaints Management Procedure is a process for managing supplier complaints about a Territory procurement in a consistent way across government. The Procedure is designed to provide an effective and efficient process for managing supplier complaints. It sets out who will be involved in the process, and their roles and responsibilities.
The Procedure applies only to the acquisition stage of procurement activities. Any complaints about the management of a contract should be made in accordance with the relevant provisions of the particular contract.
The Procedure is supported by the following forms for use by suppliers:
Supplier Complaint Form (Word version only)
Supplier Request for Internal Review Form (Word version only)