Access procurement support from ACT Government

Contact the Procurement ACT Helpdesk for support accessing and using Tenders ACT.

You can find copies of all our legislation, policies and factsheets on the Procurement ACT Website.

For infrastructure procurement and contract related query, please contact Major Projects Canberra.

For information and support on Secure Local Jobs Code Compliance and Certification, please email

Make a complaint

We are committed to delivering customer service excellence to tender or quote respondents and suppliers, who play a vital role in delivering quality outcomes for the Territory.

The Supplier Complaints Management Procedure is a process for managing supplier complaints about Territory procurement activities. The Procedure applies only to the acquisition stage of procurement activities. Any complaints about the management of a contract should be made in accordance with the relevant provisions of the particular contract.

A complaint will not prejudice the supplier in any ongoing or future ACT Government procurement opportunities.

Complaint forms or requests for internal review are available here.

Alternative contact details

If you require a translator or interpreter, contact us through the Translating and Interpreter Service (TIS) on 13 14 50.

If you have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):

  • TTY users phone 13 36 77 then ask for 13 22 81
  • Speak and Listen users phone 1300 555 727 then ask for 13 22 81
  • Internet relay users connect to the NRS then ask for 13 22 81.

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