Access procurement support from ACT Government
Procurement ACT support
For assistance with Tenders ACT access or system use, contact the Procurement ACT Helpdesk:
- Phone: (02) 6207 9000
- Email: TendersACT@act.gov.au
Procurement ACT provides goods and services procurement related support to Territory entities through a tiered service support offering. This includes the development and implementation of whole of government procurement policy, guidance, tools and advisory services. Support is provided commensurate with the capability of the Territory entity and the scale, scope and risk of the procurement. Procurement ACT does not manage all procurements on behalf of Territory entities, with responsibility remaining with the relevant entity and its authorised delegates.
Access legislation, policies and factsheets via the Procurement ACT website: Legislation - Procurement ACT
Infrastructure procurement support
Infrastructure Canberra (iCBR) builds infrastructure across the ACT to meet the needs of our growing city. Infrastructure connects and transforms the way we move through Canberra.
For infrastructure procurement and contract related enquiries, please contact Infrastructure Canberra.
For infrastructure procurement and contract related query, please contact Infrastructure Canberra.
- Phone: (02) 6207 5542
- Email: infrastructurecanberra@act.gov.au
- For Prequalification enquiries phone (02) 6207 7154 or email MPCPrequalification@act.gov.au.
For information and support on Secure Local Jobs Code Compliance and Certification, please email securelocaljobs@act.gov.au
For Prequalification enquiries:
Phone (02) 6207 7154 or email iCBRPrequalification@act.gov.au.
Secure Local Jobs Code
For information and support on compliance and certification, please email securelocaljobs@act.gov.au
Supplier complaints
The Supplier Complaints Management Procedure manages complaints about ACT Government procurement activities during the acquisition stage.
- Complaints relating to contract management must be addressed in accordance with the relevant contract.
- Lodging a complaint will not affect participation in current or future procurement opportunities.
Complaint forms and requests for internal review are available on the Procurement ACT website.
Alternative contact details
If you require a translator or interpreter, contact us through the Translating and Interpreter Service (TIS) on 13 14 50.
If you have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):
- TTY users phone 13 36 77 then ask for 13 22 81
- Speak and Listen users phone 1300 555 727 then ask for 13 22 81
- Internet relay users connect to the NRS then ask for 13 22 81.
Feedback
To provide feedback on this website contact ProcurementACT@act.gov.au.